This is a new role within the company and will join an established IT team of two, in solving the IT issues encountered by our 100+team. IT Technical support will be primarily responsible for monitoring and maintaining our computer systems and network. You will be installing and configuring hardware and software, diagnosing hardware and software faults and solving technical and application problems, either over the phone or in person. This role will support the other two members of the IT team.
Key responsibilities and deliverables
- First point of contact for all IT support queries.
- Actively monitor the IT Helpdesk and proactively resolve tickets
- Update block list for potential malware (Barracuda/Office365/Palo)
- Deploy updates to mobile devices (iPads / Surface Pro’s)
- Maintenance & management of the Critical Windows based Server Environment.
- Setup O365 email groups as requested
- Divert staff emails on request
- Schedule regular IT Audits
- Manage asset lists
- Provide user training and create training documentation
- Administration of 365 Dynamics
- New user account and hardware setup
- AD User Administration (setup new accounts & Maintain existing)
- Administration of IP Phone system
- Assist 2nd/3rd Line Support
Required skills and experience
- 1-2 years experience, preferably in a similar role within the creative industry
- HND or Foundation level education in IT related subject, is desirable
- Ability to rapidly establish good working relationships across all areas of the business
- Ability to work continuously on a task until completion (or referral to third parties, if appropriate)
- Ability to prioritise and manage many open cases at one time
- Experience with key design softwares by Autodesk and Adobe would be desirable
- Desire to test and evaluate appropriate new technology
- The ability to think logically
- Excellent listening and questioning skills, combined with the ability to interact confidently with individuals to establish what the problem is and explain the solution in simple terms.
- The ability to work well in a team
- Problem solving skills
- A strong focus on customer service is essential
- Outstanding attention to detail is essential
- A calm nature is essential
Expectations for this role
- There is often pressure to work as fast as possible to deal with problems and achieve immediate results in all situations usually to enable members of staff to use their computer again.
- Considerable employee and supplier contact is required.
- You will have to lift and carry equipment and stretch to access items in awkward places. The dress code is casual, reflecting the physical nature of the work, but you are expected to maintain a reasonable standard of smartness.
- Out of hours work will be required from time to time.
- We are currently WFH, however, office based working is still sometimes required, often at short notice. Once we have re-opened the office, the expectation is that this role will be primarily office based.
Remuneration and benefits
- Competitive salary available depending on level of experience
- Hours 9:30am – 5:30pm – Monday to Friday
- 24 days annual leave per annum
- On completion of a successful probation period (6 months) :
- Private health insurance
- Life insurance
- Company pension scheme
- Discretionary bonus scheme
- Season ticket loan
- Ride to work scheme
- Childcare vouchers
DIRECT APPLICATIONS ONLY, NO AGENCIES PLEASE.
